Can I exchange my ticket for another ticket to a different concert?
If you cannot attend a concert or wish to see a performance in another series, you can take advantage of our liberal exchange policy and exchange your tickets in person, by fax, or by mail (additional cost for seating upgrades; exchanges may be limited on some performances). Exchanges must be made only for tickets to another subscription concert within the same season, and are subject to availability. All exchanges must be made in person, by mail or fax 313.576.5109.
The actual ticket(s) must be returned to the DSO Box Office no later than 24 hours prior to the concert date.
Do you provide discounted tickets to groups?
Yes! Special rates are available for groups of 10 or more. Please call 313.576.5130 for details.
What do I if I've misplaced my tickets?
If subscription tickets are lost, call the Box Office at 313.576.5111. The DSO will verify the purchase through its records. Subscribers may then pick up an entry pass at the box office prior to the concert. These passes cannot be exchanged. The lost ticket policy does not apply to tickets already exchanged.
Can I buy a gift certificate to be used for an upcoming event?
Gift certificates are available in any denomination, and may be used toward he purchase of a DSO concert ticket. Stop by the Orchestra Hall box office or call 313.576.5111.
Can I donate my unused ticket(s)?
Ticket holders unable to use or exchange their tickets are encouraged to call the Orchestra Hall Box Office at 313.576.5111. The value of each ticket can be used as a tax-deductible contribution. The DSO will issue ticket holders a tax receipt for the amount they paid for the ticket(s). When calling the above number, you will be required to provide all ticket return information, including patron number, and the DSO will process and mail a receipt. Patron numbers are located on the bottom of all subscription tickets..
Is the Max M. Fisher Music Center handicapped accessible?
Yes. Parking is available in the Orchestra Place Parking Deck for patrons with handicap permits. There are elevators, barrier-free restrooms and accessible seating in all areas. Security personnel are available at the entrances to assist handicapped patrons in and out of their vehicles.
For the hearing impaired, hearing assistance devices are available. Please see an usher prior to the performance.
When should I applaud during a classical concert?
Please hold applause until the conductor faces the audience. Traditionally, applause is held until the end of a piece of music. Composers create a work as a whole, which is often made up of several movements. It is best not to disrupt the continuity of the music by applauding between movements.
Is there a dress code?
There is no dress code for concerts at Orchestra Hall. Concertgoers usually dress in suits, vests, sweaters, skirts, khakis, slacks, everything! Formal attire such as tuxedos and evening gowns is not required at DSO concerts. Most people only wear formal clothing to our Gala and other special events.
Can I leave my cell phone on during a concert?
Cellular phones, pagers and alarm watches should be turned off while in the hall. Patrons should ask for the House Manager to report an emergency during a concert, or to make special arrangements to receive emergency phone calls during a concert.
The DSO appreciates the audience’s cooperation in avoiding any extraneous sounds during the concerts. The hall microphones used to record the orchestra are extremely sensitive and will even record the sound of a wristwatch chime.
Can I bring my child to an evening concert?
Children are welcome to attend all classical, pops, jazz, special events and holiday concerts at Orchestra Hall and the Max M. Fisher Music Center, provided that they are supervised by an adult. Every child must have a ticket.
Children of all ages are welcome at Young People's and Tiny Tots concerts. Every child must have a ticket to these performances. Please, no babes in arms or strollers.
If I arrive late to a concert, will I be seated immediately?
The DSO makes every attempt to begin concerts on time. In deference to the comfort and listening pleasure of the audience in the hall, latecomers will not be seated until after the conclusion of the first work on the program, and there will be no seating break during any work. Patrons who leave the hall before or during a work will not be reseated until after the work is completed. Your usher will alert you as soon as it is possible to be seated. House lights are dimmed to indicate that the concert is about to begin. Latecomers will be able to watch the performance on closed-circuit television from the atrium.
How can I find out if a concert has been canceled due to inclement weather?
To find out if a scheduled DSO performance has been canceled due to inclement weather, hazardous roads, power outages and the like, check the DSO on Facebook or Twitter, call the box office at 313.576.5111, or tune in to WJR 760 AM and WWJ 950 AM for updates.
Do you permit smoking in the Max M. Fisher Music Center?
The DSO is pleased to offer a smoke-free environment at the Max M. Fisher Music Center. Smoking is not permitted anywhere inside the hall. Patrons who wish to smoke must do so outside the building. An outdoor patio is also available on the second level.
How do I make a financial contribution to the symphony?
Thank you for your generosity and for supporting great music in Detroit! You may make a gift amount of your choice to the DSO's Annual Fund online.
Can I do volunteer work for the DSO or at the Max M. Fisher Music Center M. Fisher Music Center?
Yes! To volunteer for fund-raising projects and other exciting events, contact the Volunteer Council at 313.576.5154. To volunteer as an usher at the Max M. Fisher Music Center, contact firstname.lastname@example.org. .
Do you have a lost and found?
Please see the House Manager or call Security at 313.576.5199 during Monday to Friday from 9 AM to 5 PM.
Can I rent Orchestra Hall or the Max M. Fisher Music Center for a wedding, corporate event or other occasion?
The elegant Max M. Fisher Music Center suites a variety of events. For information on renting the facility or hosting a performance, please call 313.576.5050.
Can I hire DSO musicians to perform at my wedding?
Some of our musicians do perform at weddings and other special functions. Please contact Orchestra Personnel Manager Stephen Molina at email@example.com.
My great grandfather played with the symphony in the 1920s. Do you have any information about him?
Many of the symphony's archival records were lost over the years or reside in other depositories, such as the Burton Historical Library at the Detroit Public Library and the Reuther Archives at Wayne State University. The DSO now has an official archive room in the Max M. Fisher Music Center. It will be several months until the archival records are processed and organized in the new facility. We may have information such as past orchestra rosters and photographs that show your relative performed with the symphony. Please contact firstname.lastname@example.org.
I'm a big fan of Leonard Slatkin. How can I find out more about him?
Be sure to visit Leonard's own web site at leonardslatkin.com.
How can I place an ad in Performance Magazine?
To advertise in the DSO's program magazine, Performance, contact Tom Putters, Echo Publications, Inc., at 248.582.9690..